FAQ's
Customer Inquiries
The best way to contact us is to email us directly at info@DarkCoastSeed.com or by using our contact form. You can also join our Discord server or Instagram!
After payment is received, your order will be shipped out within 1-2 business days.
We accept payments from all major credit/debit cards via WAAVE, CashApp and all major cryptocurrencies. ** If paying with Crypto or CashApp, we will reach out to you as soon as possible after you place your order for payment. If payment is not received within 24 hours of contact, the order will be cancelled. **
If a refund is to happen, most refunds will be requested within 1-3 business days. After the refund is requested, it may take 7-10 business days until you see the refund in your account.
Yes! We are currently shipping internationally to all legal countries!
Please contact the shipping provider with your tracking number prior to reaching out to us. If they are unable to assist you, please reach out to us and we will attempt to get the issue resolved. Most tracking numbers take 24-48 hours to update once received. We are not responsible for stolen packages that are marked as delivered through the shipping provider.
We do our best to make sure that our emails don't go to your junk folder. On occasion, it still happens. Please check your junk folder before contacting us. If you can't find it there, please reach out to us and we will try to get it resolved as quickly as possible.