FREE USPS PRIORITY SHIPPING OVER $200
Shipping & Policies
Everything you need to know before ordering.
Shipping Information
All orders ship via USPS Priority Mail unless otherwise specified at our discretion.
Free Shipping
on orders over $200
Fast Processing Times:
1-2 Business Days
Tracking included
on all orders
Delivery Expectations
We work hard to get your order out the door quickly. Once shipped, most orders arrive within 2-5 business days depending on your location. Please note that delivery times may vary due to USPS volume and regional factors.
Typical delivery: 2-5 business days after shipment
Delays possible during peak seasons or high USPS volume
Track your order using the provided tracking number
Policies
We respect federal, state and city laws. Our shipping restrictions are detailed below on the footer and are subject to change at any time. block.
This policy outlines the terms and conditions for our shipping insurance. By selecting and paying for shipping insurance on your order, you agree to the following terms.
Coverage and Purpose Our shipping insurance is designed to protect your order against loss during transit. It provides a means to recoup the full value of your items should they be irretrievably lost while in the possession of the shipping carrier.
What is Covered?
Theft from Porches or Mailboxes: If a package is delivered to the correct address and is later stolen, this is not covered by our shipping insurance.
Theft from a Business or Apartment Office: If a package is delivered to a reception desk, leasing office, or package locker and is subsequently stolen, this is not covered.
Theft after Delivery: Any theft that occurs after the carrier’s delivery scan is outside the scope of this policy.
To file a claim for a lost package, please follow these steps:
Contact Us: Notify our customer service team at [email protected] as soon as you believe your package is lost.
Verification Period: We will initiate a formal trace with the shipping carrier. This process can take up to 15 business days, but we will typically initiate contact within 48 hours.
Claim Approval: If the carrier confirms the package is lost and cannot be located, we will approve your claim and process your reimbursement.
Reimbursement: Reimbursement will be issued to your original form of payment within [Insert Number] business days of claim approval.
- Accurate Address: It is the customer’s responsibility to provide a complete and accurate shipping address. Our insurance does not cover packages that are undeliverable due to an incorrect address.
- Monitoring Tracking: We encourage customers to monitor their package’s tracking information and make arrangements for a secure delivery location.
- Theft Prevention: We recommend that customers take proactive steps to prevent package theft, such as utilizing a secure delivery locker, a P.O. box, or arranging for a signature upon delivery.
By purchasing shipping insurance, you acknowledge and agree that this policy is limited to covering items lost in transit and does not provide coverage for theft after a package has been successfully delivered.
Have a question about your order?
Our support team is here to help with any questions or concerns.
